Volunteer Management

State Office staff and community programs work together to manage volunteers. Certified “LTCO Volunteers” are trained to investigate and resolve complaints. “Volunteer Visitors” visit residents in coordination with the community program, but are not authorized to handle complaints. When Volunteer Visitors learn of complaints they request that a Certified Ombudsman contact the complainant to handle the investigation and resolution.

Volunteer Ombudsman Program Frequently Asked Questions click here.

To volunteer or for other information click here.