For detailed information on the services provided by the Ombudsman Program during Fiscal Year 2016 view our Annual Report.
A principal function of the Ombudsman Program is to investigate and work to resolve complaints made by or on behalf of long-term care residents. In our complaint handling, ombudsmen respect resident and complainant confidentiality and focus complaint resolution on the resident’s stated wishes.
A complaint is defined as information regarding action, inaction, or decisions that may adversely affect the health, safety, welfare, or rights of residents which is brought to the attention of a long-term care ombudsman and to which the ombudsman responds in order to address the adverse effect on residents.
For detailed information on LTCO Complaint Processing during Fiscal Year 2016 view our Annual Report.
For information about contacting us with a complaint click here.