For an overview of Ombudsman services provided in Fiscal Year 2007 view Just the Facts.

Complaint Processing
Issues Advocacy
Information and Assistance
Consultation to Facilities
Routine Visits to Facilities
Community Outreach and Education
Ombudsman Advisory Councils
Interagency Coordination
Resident and Family Councils
In-Service Education to Facility Staff
Volunteer Management

For detailed information on the services provided by the Ombudsman Program during Fiscal Year 2007 view our Annual Report.

Complaint Processing
A principal function of the Ombudsman Program is to investigate and work to resolve complaints made by or on behalf of long-term care residents. In our complaint handling, ombudsmen respect resident and complainant confidentiality and focus complaint resolution on the resident's stated wishes.

A complaint is defined as information regarding action, inaction, or decisions that may adversely affect the health, safety, welfare, or rights of residents which is brought to the attention of a long-term care ombudsman and to which the ombudsman responds in order to address the adverse effect on residents.

For detailed information on LTCO Complaint Processing during Fiscal Year 2007 view our Annual Report.

For information about contacting us with a complaint click here.

Back to top

Issues Advocacy
Working with and on behalf of residents, ombudsmen identify systemic issues that require change. Click here for current updates.

For detailed information on LTCO Issues Advocacy, Recommendations and Successes during Fiscal Year 2007 view our Annual Report.

Back to top

Information and Assistance
Ombudsmen provide consumers, family members, friends, and caregivers with information regarding admission, resident care, rights, relocation, abuse, and many other long-term care issues. Click here to obtain information. For detailed information on LTCO Information and Assistance during Fiscal Year 2007 view our Annual Report.

Back to top

Consultation to Facilities
Ombudsmen provide staff of long-term care facilities with consultations on resident rights, nursing home services and care, and many other long-term care subjects.

For detailed information on LTCO Consultations to Facilities during Fiscal Year 2007 view our Annual Report.

Back to top

Routine Visits to Facilities
Ombudsmen regularly visit residents in long-term care facilities and observe conditions. Residents often present their concerns to ombudsmen during such visits.

For detailed information on LTCO Routine Visits to Facilities during Fiscal Year 2007 view our Annual Report.

Back to top

Community Outreach and Education
Ombudsmen educate the community on subjects including the rights of residents, the services of the Ombudsman Program, facility regulation and enforcement, resident care practices, and abuse. Ombudsmen make presentations to churches, classrooms, civic clubs, senior groups, public and private agencies, and other interested parties. In addition to presentations, ombudsmen provide information through professional newsletters, the news media, publications, and the world wide web. Click here to request a speaker or information.

For detailed information on LTCO Community Outreach and Education during Fiscal Year 2007 view our Annual Report.

Back to top

Ombudsman Advisory Councils
Ombudsmen meet regularly with Advisory Councils to improve operations of the Ombudsman Program, discuss long-term care issues, and network in order to resolve identified problems.

For additional information on LTCO Advisory Councils during Fiscal Year 2007 view our Annual Report.

Back to top

Interagency Coordination
Ombudsmen work closely with social services, regulatory, advocacy, policy-making, law enforcement, and other organizations -- all with the goal of improving the lives of Georgians needing long-term care.

For detailed information on LTCO Interagency Coordination during Fiscal Year 2007 view our Annual Report.

Back to top

Resident and Family Councils
Ombudsmen help residents and family members establish resident and family councils in nursing homes and larger personal care homes. We participate in resident and family council meetings as speakers, observers, and resource persons.

For detailed information on LTCO activities with Resident and Family Councils during Fiscal Year 2007 view our Annual Report.

Back to top

In-Service Education to Facility Staff
Ombudsmen train facility staff on topics such as the Ombudsman Program, residents' rights, and abuse reporting. Click here to request an in-service.

For detailed information on LTCO In-Service Education to Facility Staff during Fiscal Year 2007 view our Annual Report.

Back to top

Volunteer Management